How to solve problems

R$99,00

ESTIMATED DURATION ⏰

8 hours

COURSE SUMMARY

Learn how to use the best techniques and tools to solve a variety of complex problems and conquer daily challenges in a easier way.

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SKILLS | CONQUERS
 Be able to make decisions
 Analyse information
 Synthesize information
 Solve problems in a collaborative way
 Solve problems in a creative way
 Solve problems speaking correctly
 Be flexible during the resolution process
 Self-knowledge

COMPLEX PROBLEMS

They can be simple or complicated, because complexity is not a synonym of difficult. It is a prerequisite to understand this difference for any analysis.

 COMPLEXITY AGE
 THE BEST OPINION? THERE ISN’T!
 KINDS OF PROBLEMS
 DAILY COMPLEXITY
 WHAT IS YOUR PROBLEM?

ACTORS OF THE PROBLEM

The first step for a systematic analysis of a complex problem is to understand who is involved and what is each one’s perspective about the problem.

 NOBODY STAYS OUT
 DIFFERENT VIEWS
 AFTER ALL, WHO SHOULD BE TAKEN UNDER CONSIDERATION??
 ACTORS IN THEIR PLACES
 URBAN MOBILITY: A PROBLEM OF EVERYONE
 CASE STUDY – PART 1

RESPONSIBLE FOR THE PROBLEM

Who is interested and has the power to control the situation, making a decision, and effectively implementing it? Nothing will be solved without this definition.

 WHO CAN TAKE CARE OF THE CASE?
 THERE CAN’T BE A PROBLEM WITHOUT AN OWNER
 THE IDEAL RESPONSIBLE
 FLIP THE DISC!
 A ROLE OF RESPONSIBILITY
 CASE STUDY – PART 2

 THE DILEMMA

There is something behind every statement each involved person makes. Learn how to find the core issue to draft the situation correctly.

 OUR DAILY DILEMMA
 NECESSARY TENSION
 MORE CLEAR, IMPOSSIBLE!
 ON THE TIP OF THE TONGUE
 CASE STUDY – PART 3

SYSTEM REPRESENTATION

All the elements that really matter for the problem analysis organized in a simple way, in a square shaped chart.

 STATE OF THE SYSTEM
 SITUATION OVERVIEW
 BE CAREFUL!
 SYSTEM DOMINATED
 CASE STUDY – PART 4

GOALS AND SUBGOALS

What do you and the others involved expect to achieve with the solution? Every actor’s goal clear in a chart.

 CLEAR GOALS
 TREE GOAL
 A CLOSE RELATION
NO PRANKS
 CONNECTED CONCEPTS
 HALF OF THE WAY THROUGH
CASE STUDY – PART 5

 IDEAL CRITERIA

A practical way to get and organize everything the actors consider most important in the problem-situation in just a few categories.

 THE KEY IS TO PUT IT TOGETHER
 EACH CRITERIA IN ITS PLACE
 CATEGORISATION IN PRACTICE
 WHAT A HARSH DOUBT!
 CASE STUDY – PART 6

POSSIBLE SOLUTIONS

Techniques to enhance the creativity and tools for a coutions selection. Two necessary steps to keep only the most promising ideas.

 FINALLY, SOLUTIONS
 MULTIPLYING IDEAS
 ONLY PROMISING IDEAS
 ASSIMILATED TECHNIQUES
 CASE STUDY – PART 7

ANALYSIS RESULT

Drafting and doing detailed study of the Punctuation Card, a picture of your analysis and an objective basis to start thinking about the decision making process.

 IN THE AGREEMENT DIRECTION
 PUNCTUATION CARD
 OVERALL VIEW
 CASE STUDY – PART 8

NEGOTIATION AND DECISION

There is no right or wrong decision. The chosen solution is the result of the evaluation of the most promising solutions and the negotiation among the involved people.

 DECISION MAKING
 NEGOTIATION IS NEEDED!
 CASE STUDY – PART 9

FINISH LINE

Last considerations and some more challenges so you won’t have doubt when facing complex problems.

 MAKE THINGS HAPPEN
 YOUR CONQUERS
 YOU AND THE PROBLEMS
 END OF THE JOURNEY

 

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